Return & Refund Policy
At The Sea Moss Dog Supplements, we want you and your furry friend to be completely satisfied with our products. If you’re not happy with your purchase, we’re here to help!
1. Return Eligibility
You may return products for a refund or exchange under the following conditions:
✔ The return request is made within 7 days of delivery.
✔ The product is unused, unopened, and in its original packaging.
✔ The item was purchased directly from The Sea Moss Dog Supplements (not a third-party seller).
✔ Proof of purchase (order confirmation or receipt) is provided.
❌ Returns will not be accepted if:
The product has been opened or used.
The return request is made after 7 days.
The item was purchased from an unauthorized retailer.
2. How to Request a Return
1️⃣ Contact Us – Email us at info@theseamossdogsupplements.com with your order details.
2️⃣ Approval & Instructions – We’ll review your request and provide return instructions.
3️⃣ Ship the Item – Send the product back using a trackable shipping method. (Return shipping costs are the customer’s responsibility unless the item is defective.)
4️⃣ Receive Your Refund – Once we receive and inspect the item, we’ll process your refund to the original payment method within 5 business days.
3. Refund Policy
Refunds are issued to the original payment method.
Processing time may vary depending on your bank.
Shipping fees are non-refundable unless the return is due to our error or a defective product.
4. Exchanges
If you received a damaged or incorrect item, please contact us at info@theseamossdogsupplements.com within 7 days of delivery. We will arrange a replacement at no additional cost.
5. Non-Refundable Items
❌ Gift cards
❌ Discounted or clearance items
❌ Opened or used products
6. Need Help?
If you have any questions, feel free to reach out!
Email: info@theseamossdogsupplements.com
Phone: 386-243-5175
Your pet’s health and happiness are our top priority! 🐶
